bk88 Privacy Policy — How We Handle Your Data

1. Introduction

bk88 is committed to protecting the privacy of all users who access our platform. This Privacy Policy explains how we collect, use, store, and share your personal information when you register an account, make deposits and withdrawals, play games, or otherwise interact with the bk88 website and app.

By using bk88 you acknowledge that you have read and understood this Privacy Policy. If you have any concerns about how your data is handled, you are welcome to contact us at [email protected] before continuing to use the platform.

2. Information We Collect

We collect personal information that is necessary to operate the bk88 platform safely and in compliance with applicable requirements. The categories of information we may collect include:

• Registration data: Full name, date of birth, email address, mobile number, and a username and password chosen by you.
• Identity verification (KYC) documents: Government-issued ID such as a Philippine passport, SSS card, PhilSys ID, driver's licence, or other accepted identification, as well as proof of address where required.
• Financial information: Details of the Philippine Peso payment method used for deposits and withdrawals — for example, your GCash or Maya account reference, or bank account details for InstaPay or PESONet transactions. We do not store full card numbers or payment credentials on our servers.
• Device and usage data: IP address, device type, operating system, browser type, pages visited, and session duration. This is collected automatically when you access the platform.
• Communications: Any messages or queries you send to the bk88 support team, including email correspondence.

3. How We Use Your Information

The personal data we collect is used for the following purposes:

• To create, verify, and maintain your bk88 account.
• To process deposits and withdrawals in Philippine Peso through your chosen payment channel.
• To verify your identity as required under our account verification process, including age verification to confirm you are 21 years of age or older.
• To detect and prevent fraud, money laundering, bonus abuse, and other prohibited activities on the platform.
• To provide customer support when you contact us.
• To send you account-related notifications, such as transaction confirmations, security alerts, and updates to our policies.
• To improve the performance, security, and user experience of the bk88 platform.
• To comply with legal obligations applicable to the operation of an online gaming platform.

We do not use your personal data to build advertising profiles or sell your information to third-party marketing companies.

4. Legal Basis for Processing

bk88 processes your personal data on the following legal bases depending on the nature of the processing activity:

• Contract performance: Processing is necessary to fulfil our obligations to you under the bk88 Terms and Conditions — for example, to process a withdrawal you have requested.
• Legal obligation: Certain processing activities, such as identity verification and transaction monitoring, are required by applicable law.
• Legitimate interests: We process some data — such as device and usage information — to maintain platform security, detect abuse, and improve the service we provide.
• Consent: Where we ask for your consent to a specific use of your data, we will only proceed on the basis of that consent and you may withdraw it at any time.

5. Sharing Your Information

bk88 does not sell your personal data. We may share your information with trusted third parties only where necessary and only under strict conditions:

• Payment processors: To complete deposit and withdrawal transactions through your selected Philippine payment channel.
• Identity verification providers: To complete KYC checks as required during account verification.
• Game software providers: Certain game providers may receive limited session data necessary to deliver their games through the bk88 platform.
• Legal and regulatory authorities: Where we are required by law to disclose information, for example in response to a valid legal request or to assist in an investigation into fraud or other financial crime.

All third parties we work with are required to handle your data with the same level of care as bk88 and are not permitted to use it for any purpose beyond what is necessary to fulfil their role.

6. Data Security

bk88 takes the security of your personal data seriously. The platform uses SSL encryption across all connections, meaning data transmitted between your device and the bk88 servers is protected in transit. Account access is further protected by password requirements and optional OTP verification.

Within the organisation, access to personal data is restricted to staff who have a genuine need to access it in order to perform their role. Staff with access to sensitive data are subject to confidentiality obligations.

While we take reasonable technical and organisational measures to protect your information, no system is completely immune to risk. If you believe your account has been compromised, contact us immediately at [email protected].

7. Data Retention

We retain your personal data for as long as your account is active and for a reasonable period afterwards in case of disputes, audits, or legal requirements. Identity verification records and financial transaction data are typically retained for a minimum of five years from the date of account closure, in line with standard anti-money laundering requirements.

When data is no longer required, we securely delete or anonymise it so it can no longer be linked back to you.

8. Your Rights

Depending on applicable law, you may have the following rights in relation to your personal data:

• Access: You can request a copy of the personal data bk88 holds about you.
• Correction: You can ask us to correct inaccurate or incomplete information in your account.
• Deletion: You can request that we delete your personal data, subject to any retention obligations that apply.
• Restriction: You can ask us to limit how we use your data while a query or dispute is being resolved.
• Objection: Where we rely on legitimate interests as the basis for processing, you may object to that processing.

To exercise any of these rights, send a request to [email protected] from the email address registered to your account. We will respond within a reasonable timeframe.

9. Cookies and Tracking

bk88 uses cookies and similar technologies to keep you logged in, remember your preferences, and understand how players use the platform so we can improve it. Cookies are small text files stored on your device when you visit the site.

The types of cookies we use include:

• Essential cookies: Required for the platform to function — for example, to maintain your session after you log in.
• Analytics cookies: Help us understand which pages are visited most often and how players navigate the site, so we can make improvements.
• Security cookies: Used to detect suspicious activity and help protect your account.

You can adjust your browser settings to block or delete cookies, but doing so may affect your ability to use certain features of the bk88 platform, including staying logged in during a session.

10. Children's Privacy

bk88 is strictly for players who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. If we discover that a minor has created an account, that account will be immediately closed and any associated data deleted. If you believe a minor is using the platform, please contact us at [email protected] right away.

11. Changes to This Policy

bk88 may update this Privacy Policy from time to time to reflect changes in how we operate or in applicable legal requirements. When we make material changes, the updated policy will be posted on this page with a revised effective date. We encourage you to check this page periodically. Continued use of the platform after changes are posted means you accept the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your information has been handled, please reach out to the bk88 team at [email protected]. We are available around the clock and will do our best to address your query promptly.

You can also review our Terms & Conditions and our Responsible Gaming page for more information about how bk88 operates.